FREQUENTLY ASKED QUESTIONS (FAQ)

IF AN ORDER IS MARKED “UNDELIVERABLE”

If the buyer's address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once it arrives, the order will be reshipped pending the customer paying the shipping costs in full.

MY ORDER TRACKING SAYS DELIVERED BUT THE PACKAGE IS MISSING

If the tracking of an Order states that it has been delivered, yet the customer reports it as not received, the first step is to contact the local post office (only customers can do this according to privacy laws) and check with neighbors. Very often, packages marked as delivered, are indeed delivered on the following days, so we recommend waiting a couple of extra BUSINESS days. The next step is to contact the seller. However, such cases will be individually investigated by our support team.

Stolen packages: Cases of theft should be addressed by filing a police report and are not eligible to be refunded or replaced.

IF AN ORDER IS LOST

If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will work with you toward issuing a refund or sending out a replacement order.

IF AN ORDER DOES NOT ARRIVE BY THE EXPECTED DATE

Please know that we cannot guarantee arrival by date. At the time of the order, you receive an ESTIMATED delivery date based on your zip-code. Once the package is in the carrier's hands, the seller has no control over transit and delivery. If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. Several factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you toward a solution.

GIFT WRAPPING AND GIFT MESSAGES

Unfortunately, we do not offer gift wrapping or gift messaging for our products at this time. I will be happy to provide a digital card that you can print and mail to your loved one.